IHP Service Packages

“IHP delivers reliable emergency support services through joint deployments”

The Service Packages (also referred to as Support Modules) can be requested to support humanitarian actors such as the UN, EU and other humanitarian organisations in respons to emergencies. The Service Package concept refers to specialisied and rapidly deployable equipment combined with experts specifically trained on the equipment. IHP delivers the requested Service Package, sets it up, operates, ensures daily running of the service as well as handover or transport back to origin. Service Packages provide technical and logistical services when capacity is limted or existing facilities, capacity and infrastructure inexistinent. All IHP Service Packages are flexible in size and function and can be adjusted to fit situational requirements in the field.

The overall service within the framework of the IHP Service Packages concept includes:

  • Design of Service Package composition to fit situational and operational context
  • Mobilization of resources (funding, equipment and staffing) and transport to site
  • Set-up and management of the service in the field
  • Daily running and maintenance
  • Handover to the requesting organization or return to destination of orgin

Detailed information about each Service Package can be found by pressing the banners below.

Information and Telecommunications (ICT)

ICT support module

Purpose: The purpose of the ICT Service Package is to assist humanitarian organistions to carry out Philippines ICT 2013 WEBoperations efficiently and effectively, through providing timely and predictable ICT services. The ICT services supports humanitarian coordination and response, operational security environment for staff, and support decision making through enabling of dissemination of critical information.   

Service: The ICT module provides information and communication technology to support a standard first responder team, for example an UNDAC team or equivalent emergency response team. The service includes basic communications, internet access, and office services etc. and allows the team to operate from different locations.

The ICT service may also complement a reception and departure centres (RDC), coordination centres or offices. The module is accompanied by 2-3 experts who arranges the instatallation of equipment, ensure maintenance, provides user support, and general practical and logistical support.

Deployment time: 6-48 hours

Life span: 2-8 weeks

Staffing: 2 staff members who install the equipment, ensure maintenance, provide user support, assist general logistical and operational issues.

Supplementary Element - UN Minimal Operational Security Standards (MOSS)

Purpose: in emergencies where the security situation demands UN MOSS compliancy, the ICT module can be supplemented to ensure that all staff members meet minimum safety standards.

Service: The module is adapted to each UN security system and is prepared on a case-by-case basis. It consists of VHF radios, base stations, GPS, satellite phones, and can be further supplemented with personal protective equipment if required.

Coordination support

Coordination center

Purpose: The purpose of the coordination centres (also referred to as On-site Operation and CoordinationOSOCC ph Center - OSOCC) are to assist the neceassary humanitarian coordination structures to be established and to enable efficient and effective coordination of relief operations.

Service: Provision of necessary infrastructure with several workstations. The module can encompass office facilities, basic equipment for work stations, power supply, high-speed internet access, wireless LAN, laser printer and photocopier etc. 

The coordination center may be housed in tents, prefabs or existing buildings, depending on the avilable resoucers on the ground. The coordination center service is designed on a case by case basis.

Staffing: The module is deployed with minimum two support staff to establish the facilities and infrastructure and provide regular maintenance.

Supplementary Element - Operational Support Staff

Purpose: The coordination center may be supplemented with specialized operational support staff to support coordination and information management.

Services: The operational support staff can perform duties such as keeping information display updated, prepare operational plans briefings, organize internal information sharing, prepare hand-out material (maps, reports, briefings etc.), support the OSOCC reception desk, assist with logistical planning, coordinate with external resource providers and manage the OSOCC log.

Staffing: two operational support staff members, who have received specialized training OSSOC and operations support management.

Office and accommodation

Light Base Camp

Purpose: The purpose of the Light Base Camp is to support humanitarian organizations to rapidly establish relief activities to respond to emergencies, by enhancing living and working conditions for humanitarian staff. South sudan 2

Service: The Light Base Camp is a basic feature tented concept providing basic services during a short time frame, normally 2-8 weeks. The concept may include accommodation, offices, catering services, water and sanitation facilities, communication equipment and logistics services. The Light Base Camp may supplement a coordination center.

Deployment time: 6-48 hours

Duration: 2-8 weeks

Note: The Light Base Camp module should not be confused with the Base Camp that provides a much higher standard of support in longer term operations.

Base Camp

Purpose: The purpose of the Base Camp is to assist humanitarian organizations to rapidly establish relief activities to respond to emergencies, by enhancing living and working conditions for humanitarian staff.

Service: The Base camp is a comprehensive high feature quality tented concept for office and accommodation facilities, including all necessary equipment and services. The concept may include office, accommodation, meeting rooms, water and sanitation facilities, kitchen and catering service, tools and equipment, water purification and distribution, power supply and distribution etc. IHP base camp video Philippines 2013-2014

The Base Camp provides sleeping areas with personal privacy, offices with appropriate work stations, catering serice (three healthy and balanced meals per day and water). 

Staffing: The Base Camp and its support staff are self-sufficient in regards to food and water for an initial period of 14 days.

Deployment time: 48-72 hours

Life span: 3-12 months

Prefabricated facilitiesEtiopien-2012-Dolo Ado.02

Purpose: The purpose of the prefabricated facilities is to assist humanitarian organizations to establish relief activities to respond to emergencies, by enhancing living and working conditions of humanitarian personnel. 

Service: The concept is a comprehensive high feature solution including prefabricated facilities, flat-packed in sea containers for transport. The concept includes office, accommodation, sanitary facilities, kitchen, tools and equipment, water purification and distribution, power supply and distribution etc. The concept is flexible in size and can be adjusted to the requirements in the field.

Deployment time: 1-3 weeks

Life span: 2-5 years (IHP involvement is normally 6-12 months)

Staffing: A team a experts will accompany the equipment to assemble, provide maintenance and handover the facilities to requesting organisation.

Logistics Services

Purpose: The purpose of the logistics services is to ensure rapid deployment of IHP’s, or other organisations’, equipment and staff to the emergency Filippinerna.tyfon.2013.8location, through the provision of reliable and appropriate transport capacity.

Services: The services may take the form of either air, land or sea transport, through established framework agreements with commercial actors. Logistics components may also be included as supplementary elements to other Service Packages, for example IHP have light vehicles, light armoured vehicles and loading and lifting equipment which can be deployed.

All IHP vehicles are equipped with full communications equipment with VHF, HF, and GPS handheld receivers as well as a basic maintenance kit.